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Customer Support and Service

TaskPros is where smart virtual assistants meet smarter automation. From sales pipelines to social feeds, from customer tickets to creative assets—we handle the grind so you can focus on the climb.

Seamless Client Onboarding & Training

Your journey with TaskPros begins with an expertly designed onboarding experience. We take care of everything so you can stay focused on your business:

  • A personalized welcome call with your VA and account manager
  • Setup assistance for all collaboration tools (Slack, Trello, CRMs, calendars, etc.)
  • Creation of clear workflows, task expectations, and shared documentation
  • Interactive VA training based on your brand, tone, and process
  • A complete onboarding checklist and 3–5 day ramp-up plan
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Your Dedicated Account Manager

Every client gets an experienced Account Manager dedicated to your success:

  • Your go-to person for task coordination, feedback, and escalations
  • Regular check-ins to ensure alignment and satisfaction
  • Oversees your VA’s output and quality standards
  • Ensures you’re always prioritized internally

Clear Service-Level Commitments

We promise service-level guarantees you can count on:

  • Email & Ticket Response: Within 1 business hour
  • Live Chat Support: Real-time, Mon–Fri, 9 AM–6 PM EST
  • Phone Response (Urgent): Within 30 minutes

Resolution Expectations:

  • Minor Requests: same business day
  • Complex Tasks: 1–2 days with updates

Proactive Performance Check-ins

We manage performance through:

  • Weekly productivity check-ins
  • Monthly reports on hours, quality, and insights
  • Quarterly strategy calls
  • Ongoing performance evaluations

Feedback & Continuous Improvement

We improve by listening to you:

  • Real-time task feedback
  • Monthly satisfaction surveys
  • Prompt resolution of issues
  • Internal training updates based on your input
Rock-Solid Security & Confidentiality

Your data is fully protected:

  • NDAs signed by all staff
  • Credential management via secure platforms
  • Two-factor authentication
  • GDPR, HIPAA compliance
24/7 Monitoring & Escalation

Support around the clock:

  • 24/7 ticket portal access
  • Emergency escalation to senior staff
  • After-hours response time: 1 hour
  • Transparent resolution procedures

Multiple Contact Channels

Contact us your way:

FAQ & Help Center

Get answers fast:

  • Easy articles and walkthroughs
  • Guides on VAs, billing, and tools
  • Video tutorials
  • Regular updates from client feedback
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